Introduction

IT Apprentice working within an abattoir and food production environment. The goal is to develop technical competence, operational awareness, and confidence. The apprentice will progressively gain responsibility for supporting users, production printers, hardware, and the system while working under supervision.

About the Employer

We’re a family run business with a reputation that’s built on quality, consistency and efficiency, all backed up with more than 40 years of farming heritage and experience in the beef industry.

Three generations of Pickstock continue to run day-to-day operations, introducing pioneering new processes into our farm on the Welsh borders and at our state-of-the-art processing facilities alongside our broader team of experts.

What You'll Do

Understand the business operations
Learn health and safety requirements
Become familiar with IT infrastructure and support procedures
Observe daily IT routines
Food safety and hygiene requirements
Emergency procedures
IT Environment Overview
Network & Server infrastructure
User account management
Production systems overview
ERP system introduction
Production printer overview
HALO ticketing system overview
Shadowing Activities
Helpdesk system access
Complete preventative system checks before production begins to identify issues early and reduce stress during operational hours
Infrastructure Checks
Confirm AVAYA signal availability
Check Algorius and PRTG system status and report imperfections and findings to IT Manager
Confirm system is operational
Check database connectivity (SQL)
Verify barcode systems and printers
Test production OCM's
Production Printer Checks
Review 1st line support tickets
Verify that systems and PC's / Laptops are operational
Develop confidence handling first-line support tasks

Responsibilities:

Hardware setup
Avaya phones setup
Help to connect users to Meeting room screens and camera system
ITAM system access and upkeeping
PC deployment
Laptop RAM replacement and repair (Under supervision)
AVAYA phones repair (Under supervision)
Honeywell PM45c Printer Printhead replacement and fix (Under supervision)
UPS check and battery replacement (Under Supervision)
Create troubleshooting guides
Update internal IT purchasing spreadsheets
Record recurring issues
Become the first point of contact for production printing issues
Epson centralised system administration (Induction)
Printhead replacement (Safety measures and process)
Security printer and Sinica Machine
Roll Call Printer and Sinica / Sirrom system wholistic overview
Develop understanding of Aptean's system processes that support production

Training Outcome

Once completion of the apprenticeship progression within the company and role development.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working

Qualifications

Essential - GCSE - English - C / 4
Essential - GCSE - Maths - C / 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday with office hours to be discussed at interview.

Expected Duration: 1 Year 6 Months

Training Provider: TELFORD COLLEGE

1 Pickstock Telford Ltd jobs in England & Wales