IT Apprentice

Introduction

IT Apprentice working within an abattoir and food production environment. The goal is to develop technical competence, operational awareness, and confidence. The apprentice will progressively gain responsibility for supporting users, production printers, hardware, and the system while working under supervision.

About the Employer

We’re a family run business with a reputation that’s built on quality, consistency and efficiency, all backed up with more than 40 years of farming heritage and experience in the beef industry.

Three generations of Pickstock continue to run day-to-day operations, introducing pioneering new processes into our farm on the Welsh borders and at our state-of-the-art processing facilities alongside our broader team of experts.

What You'll Do

• Understand the business operations
• Learn health and safety requirements
• Become familiar with IT infrastructure and support procedures
• Observe daily IT routines
• Food safety and hygiene requirements
• Emergency procedures
• IT Environment Overview
• Network & Server infrastructure
• User account management
• Production systems overview
• ERP system introduction
• Production printer overview
• HALO ticketing system overview
• Shadowing Activities
• Helpdesk system access
• Complete preventative system checks before production begins to identify issues early and reduce stress during operational hours
• Infrastructure Checks
• Confirm AVAYA signal availability
• Check Algorius and PRTG system status and report imperfections and findings to IT Manager
• Confirm system is operational
• Check database connectivity (SQL)
• Verify barcode systems and printers
• Test production OCM's
• Production Printer Checks
• Review 1st line support tickets
• Verify that systems and PC's / Laptops are operational
• Develop confidence handling first-line support tasks

Responsibilities:

• Hardware setup
• Avaya phones setup
• Help to connect users to Meeting room screens and camera system
• ITAM system access and upkeeping
• PC deployment
• Laptop RAM replacement and repair (Under supervision)
• AVAYA phones repair (Under supervision)
• Honeywell PM45c Printer Printhead replacement and fix (Under supervision)
• UPS check and battery replacement (Under Supervision)
• Create troubleshooting guides
• Update internal IT purchasing spreadsheets
• Record recurring issues
• Become the first point of contact for production printing issues
• Epson centralised system administration (Induction)
• Printhead replacement (Safety measures and process)
• Security printer and Sinica Machine
• Roll Call Printer and Sinica / Sirrom system wholistic overview
• Develop understanding of Aptean's system processes that support production

Training Outcome

Once completion of the apprenticeship progression within the company and role development. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Analytical skills
• Logical
• Team working

Qualifications

• Essential - GCSE - English - C / 4
• Essential - GCSE - Maths - C / 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday with office hours to be discussed at interview.

Expected Duration: 1 Year 6 Months

Training Provider: TELFORD COLLEGE