Introduction

Roundhay GP surgery is looking for a L2 Customer Service apprentice who can be the face of the surgery on reception and support patients both in-person and via email and telephone, so that patients feel cared for. This role is perfect for a friendly and well organised individual.

About the Employer

We are a long-established GP surgery, supporting patients with a variety of health related services, from check-in's, tests, repeat subscriptions and offering information, advice and guidance around a variety fo health issues.

What You'll Do

Patient Reception: Greeting patients, answering telephones, and acting as the main point of contact.
Care Navigation: Assessing patient needs to direct them to the correct healthcare professional (e.g., nurse, GP, pharmacist).
Appointment Management: Booking, cancelling, and rearranging appointments, including home visits, using practice software.
Administration: Processing prescriptions, handling patient records, scanning documents, and updating patient information.
General Duties: Opening/closing the surgery, maintaining a clean reception area, and assisting with audit data.

Training Outcome

A full-time permanent contract is highly likely upon completion of the L2 apprenticeship. There is also the potential to further progress onto the L3 Business Administration apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Confidentiality

Qualifications

Desired - GCSE - English - 4
Desired - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Hours: Often full-time (approx. 37.5 hours/week) or part-time, usually requiring flexibility for early morning or evening shifts. Exact working hours TBC at interview.

Expected Duration: 1 Year 3 Months

Training Provider: LUMINATE EDUCATION GROUP

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