Customer Service Apprentice
Roundhay Road Surgery, Lidgett Park, Leeds
Customer Service Apprentice
£15,600 to £24,784.5 a year
Roundhay Road Surgery, Lidgett Park, Leeds
- Full time
- Permanent
- Apprenticeship programme
Posted 2 days ago, 22 Jul | Get your application in today.
Closing date: 14-08-2026 (In 21 days)
Job ref: None
Location ref: Lidgett Park, Leeds
Full Job Description
Introduction
Roundhay GP surgery is looking for a L2 Customer Service apprentice who can be the face of the surgery on reception and support patients both in-person and via email and telephone, so that patients feel cared for. This role is perfect for a friendly and well organised individual.
About the Employer
We are a long-established GP surgery, supporting patients with a variety of health related services, from check-in's, tests, repeat subscriptions and offering information, advice and guidance around a variety fo health issues.
What You'll Do
- Patient Reception: Greeting patients, answering telephones, and acting as the main point of contact.
- Care Navigation: Assessing patient needs to direct them to the correct healthcare professional (e.g., nurse, GP, pharmacist).
- Appointment Management: Booking, cancelling, and rearranging appointments, including home visits, using practice software.
- Administration: Processing prescriptions, handling patient records, scanning documents, and updating patient information.
- General Duties: Opening/closing the surgery, maintaining a clean reception area, and assisting with audit data.
Training Outcome
A full-time permanent contract is highly likely upon completion of the L2 apprenticeship. There is also the potential to further progress onto the L3 Business Administration apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Confidentiality
Qualifications
- Desired - GCSE - English - 4
- Desired - GCSE - Maths - 4
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Hours: Often full-time (approx. 37.5 hours/week) or part-time, usually requiring flexibility for early morning or evening shifts. Exact working hours TBC at interview.
Expected Duration: 1 Year 3 Months
Training Provider: LUMINATE EDUCATION GROUP