Introduction

The Marketing Operations Apprentice will, with support, work with the commercial and customer success team to execute our content, social, events and client-engagement activity.

About the Employer

Since 2020 we've solved the hardest technical challenges for firms running mass and class claims — group litigation, mass tort, arbitration, and high-volume claims work. We went deep on their operational pain and built the software that removed it. Today, our AI is revolutionising how those firms work.

What You'll Do

This role is remote working

Content and social media:

Plan, write and schedule content across LinkedIn and other social channels, applying multi-channel campaign delivery skills
Produce marketing collateral – blog posts, case studies, thought leadership pieces, nurture emails and social copy – using AI content creation and automation techniques
Coordinate existing customer testimonial and case study collection, including liaising with customers, arranging feedback calls, and monitoring consent and approval processes
Research target audiences, competitor activity and sector trends to inform messaging and positioning.

Partnerships, events and client engagement

Coordinate the planning, logistics and content for webinars, exhibitions, conferences and sponsorships
Support partnership and co-marketing activity with third parties (e.g. introducer or referral partners)
Plan and coordinate engagement activity with new and existing customers, such as onboarding welcome packs and focus / community groups
Support our commercial and customer success team with maintaining and expanding existing customer relationships via nurture materials to encourage platform activity and to introduce new features.

AI-assisted marketing operations

Support the building, testing and iteration of AI-powered workflows for marketing use cases
Assist with building document prompt libraries and AI-assisted processes to support consistent, scalable marketing output
Identify opportunities where AI tooling can reduce manual effort across content production, research and client communication, applying AI and GDPR/compliance principles

Reporting and administration

Maintain marketing trackers, approval logs, shared drives and communication channels up to date
Coordinate segmented nurture campaigns and outreach communications, including list management
Monitor and report on campaign performance (e.g. traffic, engagement, email open/click rates and pipeline/ROI contribution)

Training Outcome

Potential for permanent employment after apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Patience
Physical fitness

Qualifications

Essential - GCSE - English - 4/C and above
Essential - GCSE - Maths - 4/C and above

Course Information

Course: Multi-channel marketer (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5pm.

Expected Duration: 1 Year 6 Months

Training Provider: LEEP TALENT LIMITED

1 Finlegal jobs in England & Wales