Introduction

Start your Business Administration apprenticeship and build valuable skills in a supportive team environment. You’ll gain hands-on experience across administration, customer service, stock management and business operations, while developing confidence, professional skills and a strong foundation for a successful career. Apply today!

About the Employer

Welcome to the Park Lane Beds exclusive mattress and bed collection, we hope you enjoy browsing through our extensive product range as much as we have enjoyed selectively creating it.
At Park Lane beds we manufacture superior natural products sourcing all of our natural materials within Great Britain. Using only the finest Mohair, Silk, Wool, Cashmere, Bamboo & Cotton available for mattresses.
Our ever popular Cool Gel & Memory foam mattresses conform to the body offering great support and keeping you cool.
Made by highly skilled craftsmen with years of experience, our beds and mattresses not only offer great quality but also fantastic value for money.
At Park Lane Beds we know how important excellent customer service is, with dedicated sales and support staff waiting to assist.
We continually look for ways to make our products better, at Park Lane Beds innovation is key!

What You'll Do

Duties will include:

Answering incoming calls and responding to customer enquiries in a professional and friendly manner
Providing general administrative support, including organising paperwork and maintaining accurate records
Completing data entry tasks and updating internal systems with customer, order, and product information
Following up on customer orders and deliveries to ensure a smooth service experience
Supporting customers with queries and providing excellent customer service
Updating the company website with new products, information, and content
Supporting social media activity to promote products, increase engagement, and help drive sales
Working closely with the wider team to support daily business operations and improve customer experience

Training Outcome

Future prospects include opportunities for career progression within the company, continued development of administration and customer service skills, exposure to wider business operations, and the potential to progress into supervisory or managerial roles while building transferable skills for a long-term career in business administration.

Skills Required

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Organisation skills
Patience
Problem solving skills
Resiliance
Team working

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday 8am- 4pm (30 min lunch break)

Expected Duration: 1 Year 3 Months

Training Provider: THE NVQ TRAINING CENTRE LIMITED

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