Introduction

This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

About the Employer

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.

What You'll Do

Provide IT support via phone, email, and remote tools
Log, manage, and update support tickets
Troubleshoot ICT issues using appropriate tools and methods
Communicate clearly with users, managing expectations and escalations
Install and configure hardware, software, and network devices
Support desktop setup, repair, and basic networking tasks
Apply security best practices and follow organisational policies
Assist with network device and mobile device administration
Maintain accurate documentation of all work
Continuously develop technical knowledge and skills

Training Outcome

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Skills Required

Communication skills
IT skills
Organisation skills
Problem solving skills
Team working
Driving licence

Qualifications

Essential - GCSE - 3 of any subject - 4+ (A* - C)
Essential - GCSE - Maths & English - 3+ (D or above)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 37.5 hours per week, 9am - 5pm. Days TBC.

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED

1 Csl Data Services Limited jobs in England & Wales