IT Support Apprentice

Introduction

 This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

About the Employer

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.

What You'll Do

• Provide IT support via phone, email, and remote tools
• Log, manage, and update support tickets
• Troubleshoot ICT issues using appropriate tools and methods
• Communicate clearly with users, managing expectations and escalations
• Install and configure hardware, software, and network devices
• Support desktop setup, repair, and basic networking tasks
• Apply security best practices and follow organisational policies
• Assist with network device and mobile device administration
• Maintain accurate documentation of all work
• Continuously develop technical knowledge and skills

Training Outcome

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Driving licence

Qualifications

• Essential - GCSE - 3 of any subject - 4+ (A* - C)
• Essential - GCSE - Maths & English - 3+ (D or above)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 37.5 hours per week, 9am - 5pm. Days TBC.

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED