Introduction

This is a varied role combining IT support responsibilities with valuable business administration duties within a growing IT services company.

About the Employer

Growing IT Support and Solutions business, catering specifically to the SME market.

We assist with improving Cybersecurity stature, improving Network infrastructure, and supporting users with IT issues.

What You'll Do

You will provide:

Helpdesk support via email and telephone
Assisting customers with IT-related enquiries and helping to resolve technical issues. Following issue resolution
Accurately maintain customer records
Update service tickets, document solutions and ensure systems are kept up to date.

Alongside technical support, you will assist with a range of business administration activities including:

Customer communications
Scheduling visits and installations
Preparing documentation
Maintaining records
Processing business information
Supporting general office operations.
Help prepare and configure new computer equipment for deployment
Assist with hardware repairs where required
Support on-site installations at customer locations.

Training Outcome

Potential progression into a Team Leader role, holding more responsibilities and gaining further experience. We will support and develop the right candidate, with the aim of providing a long term role within the business.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

Qualifications

Essential - GCSE - Maths & English - 4-9 (A*- C)
Desired - IT qualifications - IT - pass

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday – 9am to 5pm

Expected Duration: 1 Year 6 Months

Training Provider: SOUTH STAFFORDSHIRE COLLEGE

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