Business Admin Apprentice in IT Support
CHASE TECH LTD, Ravenhill, Cannock Chase
Business Admin Apprentice in IT Support
£15,600 a year
CHASE TECH LTD, Ravenhill, Cannock Chase
- Full time
- Permanent
- Apprenticeship programme
Posted 6 days ago, 18 Jul | Get your application in now to be included in the first week's applications.
Closing date: 03-08-2026 (In 10 days)
Job ref: None
Location ref: Ravenhill, Cannock Chase
Full Job Description
Introduction
This is a varied role combining IT support responsibilities with valuable business administration duties within a growing IT services company.
About the Employer
Growing IT Support and Solutions business, catering specifically to the SME market.
We assist with improving Cybersecurity stature, improving Network infrastructure, and supporting users with IT issues.
What You'll Do
You will provide:
- Helpdesk support via email and telephone
- Assisting customers with IT-related enquiries and helping to resolve technical issues. Following issue resolution
- Accurately maintain customer records
- Update service tickets, document solutions and ensure systems are kept up to date.
Alongside technical support, you will assist with a range of business administration activities including:
- Customer communications
- Scheduling visits and installations
- Preparing documentation
- Maintaining records
- Processing business information
- Supporting general office operations.
- Help prepare and configure new computer equipment for deployment
- Assist with hardware repairs where required
- Support on-site installations at customer locations.
Training Outcome
Potential progression into a Team Leader role, holding more responsibilities and gaining further experience. We will support and develop the right candidate, with the aim of providing a long term role within the business.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- Essential - GCSE - Maths & English - 4-9 (A*- C)
- Desired - IT qualifications - IT - pass
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday – 9am to 5pm
Expected Duration: 1 Year 6 Months
Training Provider: SOUTH STAFFORDSHIRE COLLEGE