Introduction

OMC ford and Changan, is a small friendly car dealership, working with new and used cars. The company is looking to support an apprentice to achieve a Level 3 Business Administrator apprenticeship qualification coupled with a Ford Motor group qualified service advisor certification.

About the Employer

OMC Ford & Changan Accrington is a well-established, family-run dealership offering new and used vehicles, servicing, and aftersales support. With a friendly and supportive team, they are committed to delivering excellent customer service.

What You'll Do

Act as the primary front of house contact for customers seeking vehicle service and repair
Provide excellent customer service by addressing enquiries and concerns promptly and professionally
Schedule service appointment and manage the workflow of the service department
Assist customer in understand their vehicles needs and recommend appropriate services.
Handle cash and credit card transactions accurately and maintain records for finance teams.
Seek opportunities to upsell services or products that may benefit customer vehicles
Effectively ensure customers are promptly notified and options discussed in relation to further work requirements, advising costs and timescales
Provide data reporting to service manager as required
Support to complete internal departmental projects for business improvement, to be assigned during the apprenticeship program.
Input data to the companies sector specific software and government portals for MOT outcomes etc.

Training Outcome

Permanent role as a qualified Dealership Service Advisor for Ford and Changan vehicles.

Skills Required

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Multi task
confident

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Hours Full time 42.5 hours per week 8.00 to 5.00pm

Expected Duration: 1 Year 8 Months

Training Provider: BLACKBURN COLLEGE

1 Omc Ford And Changan Accrington Garage jobs in England & Wales