L3 Business Administration Apprenticeship

Introduction

OMC ford and Changan, is a small friendly car dealership, working with new and used cars. The company is looking to support an apprentice to achieve a Level 3 Business Administrator apprenticeship qualification coupled with a Ford Motor group qualified service advisor certification.

About the Employer

OMC Ford & Changan Accrington is a well-established, family-run dealership offering new and used vehicles, servicing, and aftersales support. With a friendly and supportive team, they are committed to delivering excellent customer service.

What You'll Do

• Act as the primary front of house contact for customers seeking vehicle service and repair
• Provide excellent customer service by addressing enquiries and concerns promptly and professionally
• Schedule service appointment and manage the workflow of the service department
• Assist customer in understand their vehicles needs and recommend appropriate services.
• Handle cash and credit card transactions accurately and maintain records for finance teams.
• Seek opportunities to upsell services or products that may benefit customer vehicles
• Effectively ensure customers are promptly notified and options discussed in relation to further work requirements, advising costs and timescales
• Provide data reporting to service manager as required
• Support to complete internal departmental projects for business improvement, to be assigned during the apprenticeship program.
• Input data to the companies sector specific software and government portals for MOT outcomes etc.

Training Outcome

Permanent role as a qualified Dealership Service Advisor for Ford and Changan vehicles.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Multi task
• confident

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Hours Full time 42.5 hours per week 8.00 to 5.00pm

Expected Duration: 1 Year 8 Months

Training Provider: BLACKBURN COLLEGE