Introduction

The purpose of this apprenticeship role is to provide high-quality administrative support to Tyneside and Northumberland Mind’s counselling services while developing the knowledge,
skills and confidence needed to become an effective administrator.

About the Employer

Our vision is for everyone with a mental health issue to be in control of their own lives and get the support they need from people they trust. Our Mission Working together to make people and our communities stronger and healthier through services, support, education and training for mental health and wellbeing. Our Values Collaborate and work together.

What You'll Do

Respond to telephone and email enquiries in a professional, calm and supportive manner, seeking guidance where appropriate
Maintain accurate and up-to-date records on the CRM system, ensuring information is entered clearly, securely and in line with organisational procedures
Support the booking and coordination of counselling appointments, including arranging telephone assessment appointments and interpreters where required
Assist with general administrative tasks, including preparing documents, updating spreadsheets, filing information and supporting day-to-day office processes
Support invoicing and finance-related administration by gathering, checking and processing information accurately, under supervision
Communicate with internal teams and external services to support clients and help ensure services run smoothly and efficiently
Work flexibly with the Administration team and undertake other appropriate duties as requested by the management team, in line with the apprentice role

Training Outcome

Potential full time role for the right person upon completion of apprenticeship

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: ZENITH TRAINING LIMITED

1 Tyneside Mind jobs in England & Wales