Business Admin Apprentice

Introduction

The purpose of this apprenticeship role is to provide high-quality administrative support to Tyneside and Northumberland Mind’s counselling services while developing the knowledge,
skills and confidence needed to become an effective administrator.

About the Employer

Our vision is for everyone with a mental health issue to be in control of their own lives and get the support they need from people they trust. Our Mission Working together to make people and our communities stronger and healthier through services, support, education and training for mental health and wellbeing. Our Values Collaborate and work together​.

What You'll Do

• Respond to telephone and email enquiries in a professional, calm and supportive manner, seeking guidance where appropriate
• Maintain accurate and up-to-date records on the CRM system, ensuring information is entered clearly, securely and in line with organisational procedures
• Support the booking and coordination of counselling appointments, including arranging telephone assessment appointments and interpreters where required
• Assist with general administrative tasks, including preparing documents, updating spreadsheets, filing information and supporting day-to-day office processes
• Support invoicing and finance-related administration by gathering, checking and processing information accurately, under supervision
• Communicate with internal teams and external services to support clients and help ensure services run smoothly and efficiently
• Work flexibly with the Administration team and undertake other appropriate duties as requested by the management team, in line with the apprentice role

Training Outcome

• Potential full time role for the right person upon completion of apprenticeship

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: ZENITH TRAINING LIMITED