Introduction

We are looking for an enthusiastic and motivated Customer Service Apprentice to join our friendly team at Luisa’s, a specialist chocolatier. This is an exciting opportunity to gain hands-on experience in all aspects of our business while working towards a Level 2 Customer Service qualification.

About the Employer

Once upon a time, Luisa was a textiles teacher who always carried
chocolate in her bag. Today, she handcrafts multiple award winning
bean-to-bar chocolate from her ethical chocolate-making
business in Nottingham. At Luisa's Vegan Chocolates, we are passionate about producing high-quality craft chocolate while supporting sustainable and ethical sourcing. We pay our cocoa farmers better-than-fair prices for their exceptional beans, ensuring that every chocolate bar we make reflects our commitment to quality, fairness, and craftsmanship. As a small, friendly team, we take pride in what we do and are excited to offer an apprentice the opportunity to learn every aspect of our business, from customer service and retail to chocolate
production and order fulfilment.

What You'll Do

Providing excellent face-to-face customer service and building positive customer relationships
Responding to customer enquiries via email in a professional and timely manner
Processing and fulfilling customer orders accurately and efficiently
Printing and preparing order documentation
Packing customer orders to a high standard, ensuring products are presented and dispatched correctly
Assisting with stock handling and order preparation
Learning the chocolate-making process and supporting production activities
Developing knowledge of products to confidently assist customers with enquiries and recommendations
Working as part of a small team to support the day-to-day running of the business

Training Outcome

Full-time permanent role within the company.

Skills Required

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Creative
Patience

Qualifications

Essential - GCSE - English - D
Essential - GCSE - Maths - D

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 11.30am - 4.30pm. Flexible to work some Saturdays.

Expected Duration: 1 Year 4 Months

Training Provider: ACCESS TRAINING (EAST MIDLANDS) LTD

1 Luisa's Vegan Chocolates jobs in England & Wales