Customer Service Assistant Apprentice
Luisa's Vegan Chocolates, Lace Market, City of Nottingham
Customer Service Assistant Apprentice
£10,400 a year
Luisa's Vegan Chocolates, Lace Market, City of Nottingham
- Part time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 17 Jul | Get your application in now before you're too late!
Closing date: 31-07-2026 (In 7 days)
Job ref: None
Location ref: Lace Market, City of Nottingham
Full Job Description
Introduction
We are looking for an enthusiastic and motivated Customer Service Apprentice to join our friendly team at Luisa’s, a specialist chocolatier. This is an exciting opportunity to gain hands-on experience in all aspects of our business while working towards a Level 2 Customer Service qualification.
About the Employer
Once upon a time, Luisa was a textiles teacher who always carried
chocolate in her bag. Today, she handcrafts multiple award winning
bean-to-bar chocolate from her ethical chocolate-making
business in Nottingham. At Luisa's Vegan Chocolates, we are passionate about producing high-quality craft chocolate while supporting sustainable and ethical sourcing. We pay our cocoa farmers better-than-fair prices for their exceptional beans, ensuring that every chocolate bar we make reflects our commitment to quality, fairness, and craftsmanship. As a small, friendly team, we take pride in what we do and are excited to offer an apprentice the opportunity to learn every aspect of our business, from customer service and retail to chocolate
production and order fulfilment.
What You'll Do
- Providing excellent face-to-face customer service and building positive customer relationships
- Responding to customer enquiries via email in a professional and timely manner
- Processing and fulfilling customer orders accurately and efficiently
- Printing and preparing order documentation
- Packing customer orders to a high standard, ensuring products are presented and dispatched correctly
- Assisting with stock handling and order preparation
- Learning the chocolate-making process and supporting production activities
- Developing knowledge of products to confidently assist customers with enquiries and recommendations
- Working as part of a small team to support the day-to-day running of the business
Training Outcome
Full-time permanent role within the company.
Skills Required
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Creative
- Patience
Qualifications
- Essential - GCSE - English - D
- Essential - GCSE - Maths - D
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday - Friday 11.30am - 4.30pm. Flexible to work some Saturdays.
Expected Duration: 1 Year 4 Months
Training Provider: ACCESS TRAINING (EAST MIDLANDS) LTD