Introduction

Looking to start your career in healthcare? Join our welcoming team as an Apprentice GP receptionist and gain hands-on experience in a busy NHS general practice. You will develop valuable administration, customer service, and communication skills while working towards a recognised qualification and making a real difference to patients every day.

About the Employer

We’re an NHS GP Surgery in Woodville, Swadlincote. Our vision as a practice is to increase clinical capacity to provide high quality and timely primary care services to an ever-growing local population.

What You'll Do

As an Apprentice GP Receptionist, you will play an important role in supporting patients and helping the practice run smoothly. You will receive full training and support throughout your apprenticeship while working alongside experienced colleagues in a friendly healthcare environment.

Your duties may include:

Welcoming patients and visitors and providing a professional and friendly first point of contact
Managing incoming telephone calls and assisting patients with appointments and general enquiries
Registering new patients and maintaining accurate patient records
Processing repeat prescription requests and assisting with administrative workflows
Scanning, filing, and coding medical correspondence using clinical computer systems
Communicating effectively with patients, healthcare professionals, and external organisations
Supporting the team with a variety of administrative duties to ensure the efficient running of the surgery
Following policies and procedures, including patient confidentiality, safeguarding, information governance, and data protection requirements

Throughout the apprenticeship, you will gain valuable experience in healthcare administration, customer service, teamwork, communication, and information technology while working towards a Level 3 Business Administrator Apprenticeship.

Training Outcome

Upon successful completion of the Level 3 Business Administrator Apprenticeship, there may be an opportunity to secure a permanent position within the practice, subject to organisational requirements. The skills and experience gained will also provide an excellent foundation for further career development within GP primary care, NHS administration, or wider healthcare services.

Skills Required

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Non judgemental
Organisation skills
Patience
Presentation skills
Problem solving skills
Team working
Time-Management

Qualifications

Essential - GCSE - Maths and English - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday. Morning and afternoon shifts between 8am - 6:30pm.

Expected Duration: 1 Year 6 Months

Training Provider: BURTON AND SOUTH DERBYSHIRE COLLEGE

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