Introduction

If you have an interest in IT and developing technical skills, this is a fantastic new opportunity!

We are seeking a new Level 3 ICT Support Tech Apprentice to learn and work within the company.

About the Employer

With over 12 years’ experience in point-of-sale technology, OXHOO supports retailers, retail chains and public sector organisations in their digital transformation.

Since 2025, we have been part of the IAGONA Group, enabling us to expand our offering to include self-service kiosks, digital signage and bespoke vending machines.

What You'll Do

Main purposes of the role:

Prepping Oxhoo EPOS terminals for sales
Repairing EPOS terminals
Technical phone support

Key tasks will include, but not be limited to:

Picking stock for sales orders and preparing for despatch
Fault finding and repairing Epos terminals
Answering incoming technical calls and emails

Key results will be;

Recognising products
Technically preparing products for sales orders
Identifying issues with faulty products
Repairing faulty equipment
Gaining confidence dealing with incoming queries via email and telephone

Training Outcome

There may be opportunities to apply for roles within the company, if suitable positions arise during the Apprenticeship

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Logical
Team working
Technical mindset
Interest in fault finding
Telephone skills

Qualifications

Essential - GCSE - 4 GCSE's including Maths and English - Grades 9-4 (A-C)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 8:30am to 5.00pm

Expected Duration: 1 Year 6 Months

Training Provider: RIVERSIDE COLLEGE

1 Oxhoo Uk Limited jobs in England & Wales