Technical Support Apprentice

Introduction

If you have an interest in IT and developing technical skills, this is a fantastic new opportunity!

We are seeking a new Level 3 ICT Support Tech Apprentice to learn and work within the company. 

About the Employer

With over 12 years’ experience in point-of-sale technology, OXHOO supports retailers, retail chains and public sector organisations in their digital transformation.

Since 2025, we have been part of the IAGONA Group, enabling us to expand our offering to include self-service kiosks, digital signage and bespoke vending machines.

What You'll Do

Main purposes of the role:

• Prepping Oxhoo EPOS terminals for sales
• Repairing EPOS terminals
• Technical phone support

Key tasks will include, but not be limited to:

• Picking stock for sales orders and preparing for despatch
• Fault finding and repairing Epos terminals
• Answering incoming technical calls and emails

Key results will be;

• Recognising products
• Technically preparing products for sales orders
• Identifying issues with faulty products
• Repairing faulty equipment
• Gaining confidence dealing with incoming queries via email and telephone

Training Outcome

• There may be opportunities to apply for roles within the company, if suitable positions arise during the Apprenticeship

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Logical
• Team working
• Technical mindset
• Interest in fault finding
• Telephone skills

Qualifications

• Essential - GCSE - 4 GCSE's including Maths and English - Grades 9-4 (A-C)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 8:30am to 5.00pm

Expected Duration: 1 Year 6 Months

Training Provider: RIVERSIDE COLLEGE