Introduction

RGM Truck & Van are looking for a new Vehicle Rental Front Desk Administrator Apprentice. You will be studying toward your Customer Service Specialist apprenticeship L3.

About the Employer

We are a small family run business and you will be working within a small team, assisting within our vehicle rental operation and daily duties. A, front desk, customer facing role, in person, via email and telephone. Managing customer bookings for our fleet of hire vehicles, maintenance, scheduling and vehicle presentation pre and post hire.

What You'll Do

and enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.

This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.

Key Responsibilities:

Welcome customers professionally, both in person and over the telephone
Respond to customer enquiries via telephone and email
Process and manage vehicle hire bookings using the company rental system
Assist with scheduling vehicles for both short-term and long-term hire
Ensure hire vehicles are prepared, presented and ready for customers
Support the coordination of vehicle maintenance and servicing schedules
Carry out general administrative duties including data entry and record keeping
Maintain accurate customer and vehicle records
Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department
Deliver excellent customer service at all times

We are looking for someone who is:

Friendly, approachable and professional
A confident communicator with excellent customer service skills
Organised and able to manage multiple tasks
Keen to learn and develop new skills
Computer literate (preferred but not essential as full training will be provided)
A driving licence is desirable but not essential

Training Outcome

There is a possibility of being offered a full time role after successful completion of the apprenticeship

Skills Required

Administrative Skills
Customer Care Skills
IT Skills
Teamworking
Communication Skills

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 08.00 - 17.30. Every other Saturday morning from 08.00 - 10.00.

Expected Duration: 1 Year

Training Provider: BABINGTON BUSINESS COLLEGE LIMITED

2 Rgm Truck & Van Ltd jobs in England & Wales