Customer Service Apprenticeship - Shefford
RGM Truck & Van Ltd, Shefford, Central Bedfordshire
Customer Service Apprenticeship - Shefford
£18,785 a year
RGM Truck & Van Ltd, Shefford, Central Bedfordshire
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 14 Jul | Get your application in now before you're too late!
Closing date: 11-08-2026 (In 18 days)
Job ref: None
Location ref: Shefford, Central Bedfordshire
Full Job Description
Introduction
RGM Truck & Van are looking for a new Vehicle Rental Front Desk Administrator Apprentice. You will be studying for your Customer Service Specialist apprenticeship (L3).
About the Employer
We are a small family run business and you will be working within a small team, assisting within our vehicle rental operation and daily duties. A, front desk, customer facing role, in person, via email and telephone. Managing customer bookings for our fleet of hire vehicles, maintenance, scheduling and vehicle presentation pre and post hire.What You'll Do
An enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.
This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.
Key Responsibilities:
- Welcome customers professionally, both in person and over the telephone
- Respond to customer enquiries via telephone and email
- Process and manage vehicle hire bookings using the company rental system
- Assist with scheduling vehicles for both short-term and long-term hire
- Ensure hire vehicles are prepared, presented and ready for customers
- Support the coordination of vehicle maintenance and servicing schedules
- Carry out general administrative duties including data entry and record keeping
- Maintain accurate customer and vehicle records
- Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department
- Deliver excellent customer service at all times
We are looking for someone who is:
- Friendly, approachable and professional
- A confident communicator with excellent customer service skills
- Organised and able to manage multiple tasks
- Keen to learn and develop new skills
- Computer literate (preferred but not essential as full training will be provided)
- A driving licence is desirable but not essential
Training Outcome
- There is a possibility of being offered a full-time role after successful completion of the apprenticeship
Skills Required
- Administrative Skills
- Customer Care Skills
- IT Skills
- Teamworking
- Communication Skills
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday, 08.00 - 17.30. Every other Saturday morning from 08.00 - 10.00.
Expected Duration: 1 Year
Training Provider: BABINGTON BUSINESS COLLEGE LIMITED