Introduction

Assist with the installation, configuration, and maintenance of Microsoft servers and Apple/Microsoft desktop systems. Support network monitoring, troubleshooting, system upgrades, security, and performance optimisation. Document infrastructure, communicate with stakeholders, and conduct root cause analysis for technical issues.

About the Employer

Venture 1 is an IT managed services provider (MSP) and professional services business operating across the public and private sectors. We rely on secure, reliable, high-performing technology systems to support business operations. We deliver IT consultancy, support and managed services across a wide range of mainly-Microsoft technologies, offering a broad spectrum of future development pathways.

The MSP function is responsible for maintaining and developing infrastructure, systems, connectivity and security equally for both the internal systems and customer systems. This apprenticeship role will sit within the Managed Services team and contribute to IT support and development activities while building the knowledge, skills and behaviours required for the ICT Level 3 Apprenticeship.

What You'll Do

Assist with the installation, configuration, and maintenance of network infrastructure, Microsoft servers, and Apple/Microsoft desktop systems
Monitor system performance, troubleshoot technical issues, and optimise infrastructure reliability
Support system upgrades, patch management, and configuration changes across IT environments
Implement and maintain IT security controls, user access management, and resilience measures
Produce and maintain technical documentation for systems, infrastructure, and operational processes
Collaborate with internal stakeholders and external suppliers to resolve technical issues and deliver IT services
Conduct root cause analysis to identify, resolve, and prevent recurring technical incidents

Training Outcome

Considerd for permanent role or further progression in the role

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative
Non judgemental

Qualifications

Desired - GCSE - English - 4-9
Desired - GCSE - Maths - 4-9

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9:00am- 5:30pm 1-hour lunch break 37.5 hours per week

Expected Duration: 1 Year 6 Months

Training Provider: SOLVEWAY LIMITED

1 Venture 1 Consulting jobs in England & Wales