Microsoft-Focused ICT Level 3 Apprentice

Introduction

Assist with the installation, configuration, and maintenance of Microsoft servers and Apple/Microsoft desktop systems. Support network monitoring, troubleshooting, system upgrades, security, and performance optimisation. Document infrastructure, communicate with stakeholders, and conduct root cause analysis for technical issues.

About the Employer

Venture 1 is an IT managed services provider (MSP) and professional services business operating across the public and private sectors. We rely on secure, reliable, high-performing technology systems to support business operations. We deliver IT consultancy, support and managed services across a wide range of mainly-Microsoft technologies, offering a broad spectrum of future development pathways.

The MSP function is responsible for maintaining and developing infrastructure, systems, connectivity and security equally for both the internal systems and customer systems. This apprenticeship role will sit within the Managed Services team and contribute to IT support and development activities while building the knowledge, skills and behaviours required for the ICT Level 3 Apprenticeship.

What You'll Do

• Assist with the installation, configuration, and maintenance of network infrastructure, Microsoft servers, and Apple/Microsoft desktop systems
• Monitor system performance, troubleshoot technical issues, and optimise infrastructure reliability
• Support system upgrades, patch management, and configuration changes across IT environments
• Implement and maintain IT security controls, user access management, and resilience measures
• Produce and maintain technical documentation for systems, infrastructure, and operational processes
• Collaborate with internal stakeholders and external suppliers to resolve technical issues and deliver IT services
• Conduct root cause analysis to identify, resolve, and prevent recurring technical incidents

Training Outcome

• Considerd for permanent role or further progression in the role 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Non judgemental

Qualifications

• Desired - GCSE - English - 4-9
• Desired - GCSE - Maths - 4-9

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9:00am- 5:30pm 1-hour lunch break 37.5 hours per week

Expected Duration: 1 Year 6 Months

Training Provider: SOLVEWAY LIMITED