Introduction

The IT Apprentice is an entry-level role within our IT team, offering a structured and supportive environment to develop technical skills, professional behaviours and workplace experience. The postholder will contribute to the delivery of IT support across the school while completing a Level 3 IT Solutions Technician apprenticeship.

About the Employer

St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.

What You'll Do

The IT Apprentice is accountable for:

Providing first-line IT support under supervision
Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme
Assisting with IT asset management and device lifecycle tasks
Contributing to a calm, professional and service-led IT function

The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery.

Helpdesk & First-Line Support:

Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
Log, categorise and update support tickets using the helpdesk system
Assist with password resets, basic troubleshooting and peripheral setup
Maintain clear and professional communication with users during support interactions

1:1 Device Scheme & Asset Management:

Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
Assist with device handovers, onboarding and offboarding processes
Maintain accurate records of IT assets, loan devices and peripherals
Help with device imaging, tagging and inventory updates

Classroom & Operational Support:

Assist with the setup and maintenance of classroom AV and IT equipment
Support staff and pupils with the use of school systems and services
Help prepare IT equipment for events, exams and term starts
Maintain cleanliness and readiness of IT equipment and storage areas

Learning & Development:

Participate fully in all apprenticeship learning activities, including off-the-job training, assessments and portfolio development
Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician
Demonstrate progress in technical knowledge, communication and service delivery throughout the apprenticeship

Service Ownership & Outcomes - The IT Apprentice will be expected to:

Develop core technical and customer service skills in line with the apprenticeship framework
Contribute to improved helpdesk responsiveness and user satisfaction
Support the smooth operation of the 1:1 device scheme and asset tracking
Demonstrate a proactive, professional and collaborative approach to IT support

Training Outcome

Possibility of further employment, dependent on progression.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Patience
Time management skills
Commitment to school's values
Fast learner
Familiarity with Windows
Familiarity with Microsoft 365

Qualifications

Essential - GCSE - English - 4 or above
Essential - GCSE - Mathematics - 4 or above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, working hours TBC.

Expected Duration: 1 Year 9 Months

Training Provider: THE DEVELOPMENT MANAGER LTD

1 The Saint John's School Foundation jobs in England & Wales