IT Apprentice

Introduction

The IT Apprentice is an entry-level role within our IT team, offering a structured and supportive environment to develop technical skills, professional behaviours and workplace experience. The postholder will contribute to the delivery of IT support across the school while completing a Level 3 IT Solutions Technician apprenticeship. 

About the Employer

St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.

What You'll Do

The IT Apprentice is accountable for: 

• Providing first-line IT support under supervision
• Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme
• Assisting with IT asset management and device lifecycle tasks
• Contributing to a calm, professional and service-led IT function

The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery. 

Helpdesk & First-Line Support:

• Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
• Log, categorise and update support tickets using the helpdesk system
• Assist with password resets, basic troubleshooting and peripheral setup
• Maintain clear and professional communication with users during support interactions 

1:1 Device Scheme & Asset Management:

• Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
• Assist with device handovers, onboarding and offboarding processes
• Maintain accurate records of IT assets, loan devices and peripherals
• Help with device imaging, tagging and inventory updates

Classroom & Operational Support:

• Assist with the setup and maintenance of classroom AV and IT equipment
• Support staff and pupils with the use of school systems and services
• Help prepare IT equipment for events, exams and term starts
• Maintain cleanliness and readiness of IT equipment and storage areas

Learning & Development:

• Participate fully in all apprenticeship learning activities, including off-the-job training, assessments and portfolio development
• Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician
• Demonstrate progress in technical knowledge, communication and service delivery throughout the apprenticeship

Service Ownership & Outcomes - The IT Apprentice will be expected to: 

• Develop core technical and customer service skills in line with the apprenticeship framework
• Contribute to improved helpdesk responsiveness and user satisfaction
• Support the smooth operation of the 1:1 device scheme and asset tracking
• Demonstrate a proactive, professional and collaborative approach to IT support

Training Outcome

Possibility of further employment, dependent on progression.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Patience
• Time management skills
• Commitment to school's values
• Fast learner
• Familiarity with Windows
• Familiarity with Microsoft 365

Qualifications

• Essential - GCSE - English - 4 or above
• Essential - GCSE - Mathematics - 4 or above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, working hours TBC.

Expected Duration: 1 Year 9 Months

Training Provider: THE DEVELOPMENT MANAGER LTD