As a Duty Manager at Mega City, you will play a key leadership role in the daily operation of the centre. You will be responsible for overseeing staff, ensuring guest satisfaction, managing safety and compliance standards, and responding to operational needs in real-time. This is a hands-on role requiring strong leadership, problem-solving, and customer service skills., Operational Leadership

Act as the senior manager on shift, ensuring smooth operation across all attractions and departments.
Oversee opening, operating, and closing procedures, ensuring standards are met.
Manage staff deployment to meet service demands.
Supervise, coach, and support team members during shifts.
Provide direction and motivation to maintain high levels of customer service and productivity.
Assist with training and onboarding of new staff.
Ensure all guests receive a safe, enjoyable, and memorable experience.
Handle guest queries, complaints, and incidents promptly and professionally.
Maintain a visible presence on the floor to engage with customers and staff.
Ensure all attractions and facilities comply with company policies, safety procedures, and legal requirements.
Monitor risk management practices including first aid, fire safety, and emergency response.
Conduct regular inspections and report maintenance or safety issues.
Assist with cash handling, daily banking, and reconciliation processes.
Monitor sales performance and support promotional activities.
Prepare shift reports and communicate effectively with senior management.

Previous supervisory or management experience in hospitality, leisure, retail, or entertainment.
Strong leadership and people management skills.
Excellent customer service and conflict resolution abilities.
Good organizational and problem-solving skills.
Ability to work under pressure in a fast-paced environment.
Knowledge of health & safety compliance (first aid certification desirable).
Flexible availability, including evenings, weekends, and holidays.

Mega City is a vibrant, multi-attraction family entertainment centre offering a wide range of activities including arcade gaming, bowling, laser tag, indoor adventure play, dining, and event hosting. We pride ourselves on delivering exceptional guest experiences in a safe, fun, and energetic environment.

Competitive salary with performance-based incentives.
Staff discounts across Mega City attractions and food & beverage outlets.
Opportunities for professional development and career progression.
A fun, energetic workplace where no two days are the same.
A supportive, inclusive, and professional work culture

4 Mega City jobs in England & Wales