Introduction

Client Services / Production- Adopt working practices by Senior Client Services Manager. Efficient processing of client briefs & teams liaison. KPI for Service Excellence are delivered. Sales/customer relationships. Client contact. Feedback. Responsible for project purchase order. Work with senior peers.

About the Employer

Augustus Martin is an award-winning creative manufacturing business, delivering innovative Point of Sale (POS), Out-of-Home (OOH), digital, print and retail marketing solutions for many of the UK's leading retailers and global brands. We combine creativity, manufacturing excellence and end-to-end campaign management to help our clients create engaging customer experiences and maximise the impact of every campaign.

What You'll Do

Adopt working practices by Senior Client Services Manager
Work in accordance to the agreed business process
Ensure KPI measures for Service Excellence are delivered upon
Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact
Provide proposals for continuous improvement
Feedback on initiatives for individual customer accounts to add value and drive increased profitability
Report on positive activity driven by the Group
Report lack of compliance to business process
Escalate issues and offer up solutions to problems
Ensure client service KPI (key performance indicators) are delivered upon
Responsible for project purchase order cover for own projects
Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager
Communicate critical paths to clients and internal teams to manage expectations
Review and fill in gaps in client briefs

Training Outcome

Permanent role, career progression between Augustus Martin

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: LONDON SOUTH EAST COLLEGES

This employer is part of the Disability Confident scheme, committed to employing disabled people.

1 Augustus Martin Limited jobs in England & Wales