Client Services & Production Apprentice

Introduction

Client Services / Production- Adopt working practices by Senior Client Services Manager. Efficient processing of client briefs & teams liaison. KPI for Service Excellence are delivered. Sales/customer relationships. Client contact. Feedback. Responsible for project purchase order. Work with senior peers.

About the Employer

Augustus Martin is an award-winning creative manufacturing business, delivering innovative Point of Sale (POS), Out-of-Home (OOH), digital, print and retail marketing solutions for many of the UK's leading retailers and global brands. We combine creativity, manufacturing excellence and end-to-end campaign management to help our clients create engaging customer experiences and maximise the impact of every campaign.

What You'll Do

• Adopt working practices by Senior Client Services Manager
• Work in accordance to the agreed business process
• Ensure KPI measures for Service Excellence are delivered upon
• Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact
• Provide proposals for continuous improvement
• Feedback on initiatives for individual customer accounts to add value and drive increased profitability
• Report on positive activity driven by the Group
• Report lack of compliance to business process
• Escalate issues and offer up solutions to problems
• Ensure client service KPI (key performance indicators) are delivered upon
• Responsible for project purchase order cover for own projects
• Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager
• Communicate critical paths to clients and internal teams to manage expectations
• Review and fill in gaps in client briefs

Training Outcome

• Permanent role, career progression between Augustus Martin

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: LONDON SOUTH EAST COLLEGES

This employer is part of the Disability Confident scheme, committed to employing disabled people.