Introduction

We are recruiting an Administration Apprentice to join our Basildon office. This is a good opportunity to build practical administrative skills while supporting a busy engineering and maintenance business, working as part of the office team and assisting colleagues, engineers, customers, and suppliers with routine administrative tasks.

About the Employer

We have been providing specialist engineering maintenance services for over 20 years. With purpose-built facilities in Manchester, London and Grantham, we offer a truly nationwide service. Our focus on cradle systems has enabled us to build a portfolio of several hundred customers who rely on our engineers to ensure their equipment operates safely and efficiently. Please view our website.

What You'll Do

Main duties and responsibilities

The role will include the following duties, which are aligned to the Level 2 Administration Assistant apprenticeship standard and the day-to-day needs of the business:

Office administration

Answer telephone calls and respond to emails in a professional way
Prepare, update, and file documents, reports, and correspondence
Maintain electronic and paper filing systems so records are accurate and easy to find
Support general office tasks and help the team meet agreed timescales

Data, records and digital systems

Enter, check, and update information using company systems and spreadsheets
Collate, extract, and maintain routine business data accurately
Keep the extra work spreadsheet up to date
Handle information securely and follow company procedures

Engineering and works support

Liaise with engineers to collect information on work completed each day
Check that report sheets and service documents have been completed correctly
Prepare quotations for callouts, repairs, and client training
Support the customer portal and permit system administration

Parts, equipment and compliance administration

Source parts for repair quotations and support supplier communication
Prepare parts and equipment ready for engineers and planned works
Check parts, equipment, and hire equipment in and out of the business
Monitor calibration dates and help keep compliance records up to date
Process deliveries and file delivery notes

Communication and stakeholder support

Communicate clearly with colleagues, engineers, customers, contractors, and suppliers
Support colleagues with routine duties and respond to feedback from supervisors
Represent the business professionally when dealing with internal and external contacts

Training Outcome

Successful completion of the apprenticeship may lead to a permanent administration role for the right candidate, with opportunities to progress into office support, service coordination or wider business administration roles.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Number skills
Team working

Qualifications

Desired - GCSE - English - 4
Desired - GCSE - Maths - 4

Course Information

Course: Administration assistant (level 2)

Level: 2

Route: Business and administration

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday 08:00 to 16:30

Expected Duration: 1 Year

Training Provider: LINDEN MANAGEMENT (UK) LIMITED

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