Apprentice Office Administration Assistant

Introduction

We are recruiting an Administration Apprentice to join our Basildon office. This is a good opportunity to build practical administrative skills while supporting a busy engineering and maintenance business, working as part of the office team and assisting colleagues, engineers, customers, and suppliers with routine administrative tasks. 

About the Employer

We have been providing specialist engineering maintenance services for over 20 years. With purpose-built facilities in Manchester, London and Grantham, we offer a truly nationwide service. Our focus on cradle systems has enabled us to build a portfolio of several hundred customers who rely on our engineers to ensure their equipment operates safely and efficiently. Please view our website.

What You'll Do

Main duties and responsibilities

The role will include the following duties, which are aligned to the Level 2 Administration Assistant apprenticeship standard and the day-to-day needs of the business:

Office administration

• Answer telephone calls and respond to emails in a professional way
• Prepare, update, and file documents, reports, and correspondence
• Maintain electronic and paper filing systems so records are accurate and easy to find
• Support general office tasks and help the team meet agreed timescales

Data, records and digital systems

• Enter, check, and update information using company systems and spreadsheets
• Collate, extract, and maintain routine business data accurately
• Keep the extra work spreadsheet up to date
• Handle information securely and follow company procedures

Engineering and works support

• Liaise with engineers to collect information on work completed each day
• Check that report sheets and service documents have been completed correctly
• Prepare quotations for callouts, repairs, and client training
• Support the customer portal and permit system administration

Parts, equipment and compliance administration

• Source parts for repair quotations and support supplier communication
• Prepare parts and equipment ready for engineers and planned works
• Check parts, equipment, and hire equipment in and out of the business
• Monitor calibration dates and help keep compliance records up to date
• Process deliveries and file delivery notes

Communication and stakeholder support

• Communicate clearly with colleagues, engineers, customers, contractors, and suppliers
• Support colleagues with routine duties and respond to feedback from supervisors
• Represent the business professionally when dealing with internal and external contacts

Training Outcome

Successful completion of the apprenticeship may lead to a permanent administration role for the right candidate, with opportunities to progress into office support, service coordination or wider business administration roles.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Number skills
• Team working

Qualifications

• Desired - GCSE - English - 4
• Desired - GCSE - Maths - 4

Course Information

Course: Administration assistant (level 2)

Level: 2

Route: Business and administration

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday 08:00 to 16:30

Expected Duration: 1 Year

Training Provider: LINDEN MANAGEMENT (UK) LIMITED