We are looking for a responsible and proactive Marketplace & Warehouse Operations Assistant to support our online sales operations and day-to-day warehouse activities., Marketplace & Customer Service Duties

Check account health across all online marketplaces where we sell.
Review customer feedback and take appropriate action, including addressing negative feedback where required.
Monitor and process customer cancellation requests.
Reply to customer messages in a professional and timely manner.
Manage marketplace cases, disputes, and queries.
Create new product listings for sale across online marketplaces.
Amend and update existing listings to ensure accuracy and improve sales performance.
Pick customer orders accurately.
Pack orders carefully and efficiently for dispatch.
Process goods-in, including checking and organising incoming stock.
Handle customer returns in line with company procedures.
Support the general organisation and management of the warehouse.
Maintain a clean, safe, and efficient working environment.

This is a varied role covering marketplace account monitoring, customer service, order fulfilment, stock handling, returns, and listing management. Full training will be provided where needed, but the ideal candidate must have a strong sense of responsibility, good attention to detail, and the ability to use initiative., The ideal candidate will be reliable, organised, and willing to learn. Previous experience in e-commerce, online marketplaces, or warehouse operations would be beneficial, but it is not essential as training will be provided.
Takes ownership of their work.
Shows initiative and can solve problems independently.
Has strong attention to detail.
Communicates clearly and professionally.
Can work efficiently in a busy environment.
Is flexible and willing to support different areas of the business.
Understands the importance of customer service and accurate order fulfilment.

Working Hours

3 Adcb Ltd jobs in England & Wales