Marketplace sales & Warehouse Operations Assistant

We are looking for a responsible and proactive Marketplace & Warehouse Operations Assistant to support our online sales operations and day-to-day warehouse activities. This is a varied role covering marketplace account monitoring, customer service, order fulfilment, stock handling, returns, and listing management. Full training will be provided where needed, but the ideal candidate must have a strong sense of responsibility, good attention to detail, and the ability to use initiative. Marketplace & Customer Service Duties

• Check account health across all online marketplaces where we sell.
• Review customer feedback and take appropriate action, including addressing negative feedback where required.
• Monitor and process customer cancellation requests.
• Reply to customer messages in a professional and timely manner.
• Manage marketplace cases, disputes, and queries.
• Create new product listings for sale across online marketplaces.
• Amend and update existing listings to ensure accuracy and improve sales performance.
Warehouse Duties
• Pick customer orders accurately.
• Pack orders carefully and efficiently for dispatch.
• Process goods-in, including checking and organising incoming stock.
• Handle customer returns in line with company procedures.
• Support the general organisation and management of the warehouse.
• Maintain a clean, safe, and efficient working environment.
  
  The ideal candidate will be reliable, organised, and willing to learn. Previous experience in e-commerce, online marketplaces, or warehouse operations would be beneficial, but it is not essential as training will be provided.
We are particularly looking for someone who:
• Takes ownership of their work.
• Shows initiative and can solve problems independently.
• Has strong attention to detail.
• Communicates clearly and professionally.
• Can work efficiently in a busy environment.
• Is flexible and willing to support different areas of the business.
• Understands the importance of customer service and accurate order fulfilment.