Introduction

To provide service support to our Service Agents, Distribution, end users and internal departments, especially Customer Services and Sales force. This support will involve telephone help, repair of machines, preparation of reports and warranty processing.

About the Employer

Since 1972, Makita UK Ltd has been dedicated to delivering innovative, high-quality power tools and solutions for the highest demands in construction, industry, horticulture and many other areas, and to empower professionals and enthusiasts alike to achieve their goals.

What You'll Do

Provide telephone help for Technical/Product and Application Usage to internal staff, Sales force and all external sources
Repair of all tools, electric cordless and petrol in a timely and accurate manner.
Ability to diagnose tool problem with minimal assistance.
Ability to repair to company KPI targets.
Be able to provide written Technical Reports as and when required.
Knowledge of Makita’s warranty policy and tool safety procedures.
Advise customers of repair, quote and maintain contact with customer to prevent backlogs and maintain good customer care.
Trained in all aspects of Test Equipment.
To assist in performing other assignments as required by the nature of the job and by Management.
To be available to work reasonable amount of overtime as required by the nature of business if reasonable notice is given.
Adhere to Health and Safety rules and responsibilities document.
Be aware and observe all safety precautions and fire procedures.
Maintain work area in a clean, safe, and orderly condition.

Training Outcome

Possible full time permanent role at the end of the apprenticeship programme.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Non judgemental
Initiative

Qualifications

Essential - GCSE - Maths and English - 4-9

Course Information

Course: Engineering and manufacturing support technician (level 3)

Level: 3

Route: Engineering and manufacturing

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 8.00am - 4:30pm.

Expected Duration: 4 Years

Number of Positions Available: 2

Training Provider: HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).

1 Makita (Uk) Limited jobs in England & Wales