Apprentice Engineering Service Technician
MAKITA (UK) LIMITED, Feltham, Greater London
Apprentice Engineering Service Technician
£16,380 a year
MAKITA (UK) LIMITED, Feltham, Greater London
- Full time
- Permanent
- Apprenticeship programme
Posted 2 weeks ago, 11 Jul | Get your application in now before you miss out!
Closing date: 03-08-2026 (In 9 days)
Job ref: None
Location ref: Feltham, Greater London
Full Job Description
Introduction
To provide service support to our Service Agents, Distribution, end users and internal departments, especially Customer Services and Sales force. This support will involve telephone help, repair of machines, preparation of reports and warranty processing.
About the Employer
Since 1972, Makita UK Ltd has been dedicated to delivering innovative, high-quality power tools and solutions for the highest demands in construction, industry, horticulture and many other areas, and to empower professionals and enthusiasts alike to achieve their goals.What You'll Do
- Provide telephone help for Technical/Product and Application Usage to internal staff, Sales force and all external sources
- Repair of all tools, electric cordless and petrol in a timely and accurate manner.
- Ability to diagnose tool problem with minimal assistance.
- Ability to repair to company KPI targets.
- Be able to provide written Technical Reports as and when required.
- Knowledge of Makita’s warranty policy and tool safety procedures.
- Advise customers of repair, quote and maintain contact with customer to prevent backlogs and maintain good customer care.
- Trained in all aspects of Test Equipment.
- To assist in performing other assignments as required by the nature of the job and by Management.
- To be available to work reasonable amount of overtime as required by the nature of business if reasonable notice is given.
- Adhere to Health and Safety rules and responsibilities document.
- Be aware and observe all safety precautions and fire procedures.
- Maintain work area in a clean, safe, and orderly condition.
Training Outcome
Possible full time permanent role at the end of the apprenticeship programme.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Non judgemental
- Initiative
Qualifications
- Essential - GCSE - Maths and English - 4-9
Course Information
Course: Engineering and manufacturing support technician (level 3)
Level: 3
Route: Engineering and manufacturing
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday, 8.00am - 4:30pm.
Expected Duration: 4 Years
Number of Positions Available: 2
Training Provider: HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).