Symphony Healthcare Services are recruiting for a Care Coordinator at one of our practices in North Petherton. You will be required to provide administration and reception duties for the practice as well as receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the practice in accordance with agreed procedures, protocols and timescales.,

Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
Search for, register if necessary and book onto the computer system patients as they present at the desk.
Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
Open up/lock Practice premises and maintain security in accordance with Practice protocols.
Ensure telephone system has been transferred correctly to out of hours message.
General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
Deal with and respond to post and general emails in a timely manner and fax/email urgent requests to hospital
Hand completed repeat prescriptions to patient and check name and address.

Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.

2 Symphony Healthcare Services Limited jobs in England & Wales