Introduction

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. With a view to permanent employment.

About the Employer

Established in 2000, CMS is a privately owned national market leader in Facilities Maintenance. With Engineering hubs located throughout the UK, a team of over 300 staff members, CMS offers a range of integrated services, including reactive and planned Gas, Heating, Plumbing, Air-Conditioning, Electrical, Renewables and Catering Services. Awarded as one of the Top 20 fastest growing companies by the Journal's Fastest 50 companies in 2020, CMS continue to grow at pace.

What You'll Do

Log calls/ jobs on the helpdesk ERP system
Allocating work orders to the reactive engineering team
Placing product orders with the approved supply chain
Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
Taking ownership for the PPM schedule & reactive maintenance jobs
To ensure all tasks are completed in line with the associate KPI’s / SLA’s
To ensure 100% portal compliance in line with individual client’s requirements
To ensure engineer / service reports are completed
Tracking jobs progress against predetermined KPI’s including response times
Updating assets history from external work record sheets
Regularly cleanse and refresh the electronic asset register

Training Outcome

Progression to fully qualified Business Administrator, with a view to a permanent role.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Logical
Team working

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9am to 5pm.

Expected Duration: 1 Year

Training Provider: NORTHUMBERLAND COUNCIL

2 Commercial Maintenance Services Uk Limited jobs in England & Wales