Business Administration Level 3 apprenticeship

Introduction

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. With a view to permanent employment.

About the Employer

Established in 2000, CMS is a privately owned national market leader in Facilities Maintenance. With Engineering hubs located throughout the UK, a team of over 300 staff members, CMS offers a range of integrated services, including reactive and planned Gas, Heating, Plumbing, Air-Conditioning, Electrical, Renewables and Catering Services. Awarded as one of the Top 20 fastest growing companies by the Journal's Fastest 50 companies in 2020, CMS continue to grow at pace.

What You'll Do

• Log calls/ jobs on the helpdesk ERP system
• Allocating work orders to the reactive engineering team
• Placing product orders with the approved supply chain
• Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
• Taking ownership for the PPM schedule & reactive maintenance jobs
• To ensure all tasks are completed in line with the associate KPI’s / SLA’s
• To ensure 100% portal compliance in line with individual client’s requirements
• To ensure engineer / service reports are completed
• Tracking jobs progress against predetermined KPI’s including response times
• Updating assets history from external work record sheets
• Regularly cleanse and refresh the electronic asset register 

Training Outcome

Progression to fully qualified Business Administrator, with a view to a permanent role. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Logical
• Team working

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9am to 5pm.

Expected Duration: 1 Year

Training Provider: NORTHUMBERLAND COUNCIL