Introduction

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers.

About the Employer

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

What You'll Do

The role of a Retail (Parts) Advisor Apprentice:

Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries

Training Outcome

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Patience

Qualifications

Essential - GCSE - English - Grade A*-C/9-4
Essential - GCSE - Maths - Grade A*-C/9-4
Essential - GCSE - Science - Grade A*-C/9-4

Course Information

Course: Retailer (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: TBC by employer.

Expected Duration: 1 Year

Training Provider: MERCEDES-BENZ CARS UK LIMITED

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