Retail Parts Advisor Apprentice

Introduction

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers.

About the Employer

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

What You'll Do

The role of a Retail (Parts) Advisor Apprentice:

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock control/management
• Processing warranty claims and payment
• Identifying parts
• Business development/planning
• Marketing and visual merchandising
• Forecasting and budgeting
• Managing logistics including organising and arranging deliveries

Training Outcome

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

• Parts process specialist
• Parts supervisor
• Parts manager
• After sales manager
• May lead to sales executive

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - Grade A*-C/9-4
• Essential - GCSE - Maths - Grade A*-C/9-4
• Essential - GCSE - Science - Grade A*-C/9-4

Course Information

Course: Retailer (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: TBC by employer.

Expected Duration: 1 Year

Training Provider: MERCEDES-BENZ CARS UK LIMITED