Introduction

Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation.

About the Employer

Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.

What You'll Do

Duties for this role include:

Maintaining and building relationships with the companies' new and existing field engineering teams
Maintaining all project/support based documents/process
Assisting with critical daily deadlines
Working as part of the SDM team on multiple customer engagements
Providing administrative support for BlueKong Networks Annuity contracts
Providing administrative support to Bluekong Networks engineering teams
Working to bring on board new engineers to utilise for customer works
Building strong relationships with both customers, suppliers and delivery leads
Monitoring and being the first port of contact for BlueKong support customers

The Service Delivery Analyst will be:

A bright individual looking to develop their career within a creative environment
Skilled administrator
Comfortable working in a busy environment
Flexible approach
Semi-Skilled IT user, able to pick up on new software and technologies

Training Outcome

Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Willing to learn

Qualifications

Essential - GCSE - English - 9-4 (A*-C)
Essential - GCSE - Mathematics - 9-4 (A*-C)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday between 9am and 5pm.

Expected Duration: 1 Year 9 Months

Training Provider: INTEC BUSINESS COLLEGES LIMITED

1 Bluekong Networks Limited jobs in England & Wales