Service Delivery Analyst Apprentice
BLUEKONG NETWORKS LIMITED , Spencers Wood, Wokingham
Service Delivery Analyst Apprentice
£16,000 a year
BLUEKONG NETWORKS LIMITED , Spencers Wood, Wokingham
- Full time
- Permanent
- Apprenticeship programme
Posted 3 weeks ago, 3 Jul | Get your application in now before you miss out!
Closing date: 03-08-2026 (In 10 days)
Job ref: None
Location ref: Spencers Wood, Wokingham
Full Job Description
Introduction
Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation.
About the Employer
Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.
What You'll Do
Duties for this role include:
- Maintaining and building relationships with the companies' new and existing field engineering teams
- Maintaining all project/support based documents/process
- Assisting with critical daily deadlines
- Working as part of the SDM team on multiple customer engagements
- Providing administrative support for BlueKong Networks Annuity contracts
- Providing administrative support to Bluekong Networks engineering teams
- Working to bring on board new engineers to utilise for customer works
- Building strong relationships with both customers, suppliers and delivery leads
- Monitoring and being the first port of contact for BlueKong support customers
The Service Delivery Analyst will be:
- A bright individual looking to develop their career within a creative environment
- Skilled administrator
- Comfortable working in a busy environment
- Flexible approach
- Semi-Skilled IT user, able to pick up on new software and technologies
Training Outcome
Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Willing to learn
Qualifications
- Essential - GCSE - English - 9-4 (A*-C)
- Essential - GCSE - Mathematics - 9-4 (A*-C)
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday between 9am and 5pm.
Expected Duration: 1 Year 9 Months
Training Provider: INTEC BUSINESS COLLEGES LIMITED