Introduction

Juzo is excited to offer an apprenticeship providing an excellent opportunity to begin a successful career in Customer Services.

Working as part of our Customer Services team, you will develop a range of skills including order processing, customer communication, telephone technique, problem solving and customer enquiries.

About the Employer

We are a growing, international brand and manufacturer of medical devices. Our UK Head office is in Warrington. Joining the team means becoming a valued member of a close-knit, family-oriented business where you can contributes to the success and growth of the Company whilst making a valuable impact on people’s quality of life.

What You'll Do

Accurately enter and process detailed customer orders using internal systems
Check order information and customer account details before processing
Respond professionally to customer emails, including order and general enquiries
Learn processes in the Logistics department and support them as required to meet business needs
Answer incoming telephone calls to provide customer support

Training Outcome

During this apprenticeship, you will gain the skills and experience required to progress within a career in Customer Services as an Adviser which can then progress to a Senior Adviser and eventually to Team Leader or Manager positions

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
Non judgemental
Patience
Positive attitude

Qualifications

Essential - GCSE - English - 5
Essential - GCSE - Maths - 5

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday 9am to 5pm

Expected Duration: 1 Year

Training Provider: WARRINGTON & VALE ROYAL COLLEGE

1 Juzo Uk Ltd jobs in England & Wales