Customer Services Apprentice

Introduction

Juzo is excited to offer an apprenticeship providing an excellent opportunity to begin a successful career in Customer Services.

Working as part of our Customer Services team, you will develop a range of skills including order processing, customer communication, telephone technique, problem solving and customer enquiries. 

About the Employer

We are a growing, international brand and manufacturer of medical devices. Our UK Head office is in Warrington. Joining the team means becoming a valued member of a close-knit, family-oriented business where you can contributes to the success and growth of the Company whilst making a valuable impact on people’s quality of life.

What You'll Do

• Accurately enter and process detailed customer orders using internal systems
• Check order information and customer account details before processing
• Respond professionally to customer emails, including order and general enquiries
• Learn processes in the Logistics department and support them as required to meet business needs
• Answer incoming telephone calls to provide customer support

Training Outcome

• During this apprenticeship, you will gain the skills and experience required to progress within a career in Customer Services as an Adviser which can then progress to a Senior Adviser and eventually to Team Leader or Manager positions

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Positive attitude

Qualifications

• Essential - GCSE - English - 5
• Essential - GCSE - Maths - 5

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday 9am to 5pm

Expected Duration: 1 Year

Training Provider: WARRINGTON & VALE ROYAL COLLEGE