Introduction

We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.

About the Employer

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.

What You'll Do

You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage support requests and resolve common technical problems.

You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification.

Key Responsibilities:

Respond to customer queries by phone and email
Log, manage and update support tickets
Investigate and resolve common software issues
Help customers use Alpha Tracker and related applications
Escalate complex issues to senior colleagues
Test software updates and new features
Assist with software upgrades and installations
Create and update support documentation
Maintain accurate customer records
Work with the Development and Project teams

Training Outcome

Information Communication Technician (ICT) Level 3 qualification

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

Qualifications

Essential - GCSE - English - 4-9
Essential - GCSE - Maths - 4-9

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8:30am till 5pm

Expected Duration: 1 Year 9 Months

Training Provider: METAGEDU APPRENTICESHIPS LTD

2 Start Technology (Software) Ltd jobs in England & Wales