IT Support Apprentice

Introduction

We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.

About the Employer

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.

What You'll Do

You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage support requests and resolve common technical problems.

You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification.

Key Responsibilities:

• Respond to customer queries by phone and email
• Log, manage and update support tickets
• Investigate and resolve common software issues
• Help customers use Alpha Tracker and related applications
• Escalate complex issues to senior colleagues
• Test software updates and new features
• Assist with software upgrades and installations
• Create and update support documentation
• Maintain accurate customer records
• Work with the Development and Project teams

Training Outcome

• Information Communication Technician (ICT) Level 3 qualification

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 4-9
• Essential - GCSE - Maths - 4-9

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8:30am till 5pm

Expected Duration: 1 Year 9 Months

Training Provider: METAGEDU APPRENTICESHIPS LTD