Introduction

This role serves as a key interface between customers of Grant Products and the internal organisation, working quickly and efficiently while embodying the Grant values of care, support and respect whilst working towards a customer service qualification.

About the Employer

Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.

What You'll Do

Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in customer service
Taking payments and following through with invoicing
Ensure customers are kept informed of any delays or developments as soon as possible
Load customer appointments onto the system, paying attention to detail to ensure all information is input accurately and in full
Ensure all data is kept up to date
Create and process daily reports, and complete them to deadlines
Control and coordination of regional Field Support Engineers daily and weekly diaries
Acting as a conduit between the Field Support Engineers and the customer
Placing warranty and service calls for FSE and 3rd party engineers
Assist with customer pre-calls, to confirm appointments/delivery details
Familiarisation with the full range of Grant products and uses
Liaise with sales for any opportunities to promote Grant product range to homeowners/installers
Any other duties that may need to be carried out

Training Outcome

Permanent role as a Customer Service Administrator
Progress up to Team Lead
Transfer to other internal teams
A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Logical
Team working
Initiative

Qualifications

Essential - GCSE - Maths & English - C/4 or above

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am - 4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am - 6.00pm (8.30am - 5.00pm on Friday).

Expected Duration: 1 Year 3 Months

Training Provider: DERBY BUSINESS COLLEGE LIMITED

1 Grant Engineering(Uk)ltd jobs in England & Wales