Customer Services Apprentice
GRANT ENGINEERING(UK)LTD , Dogridge, Wiltshire
Customer Services Apprentice
£17,459 a year
GRANT ENGINEERING(UK)LTD , Dogridge, Wiltshire
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 14 Jul | Get your application in now before you miss out!
Closing date: Today!
Job ref: None
Location ref: Dogridge, Wiltshire
Full Job Description
Introduction
This role serves as a key interface between customers of Grant Products and the internal organisation, working quickly and efficiently while embodying the Grant values of care, support and respect whilst working towards a customer service qualification.
About the Employer
Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.What You'll Do
- Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in customer service
- Taking payments and following through with invoicing
- Ensure customers are kept informed of any delays or developments as soon as possible
- Load customer appointments onto the system, paying attention to detail to ensure all information is input accurately and in full
- Ensure all data is kept up to date
- Create and process daily reports, and complete them to deadlines
- Control and coordination of regional Field Support Engineers daily and weekly diaries
- Acting as a conduit between the Field Support Engineers and the customer
- Placing warranty and service calls for FSE and 3rd party engineers
- Assist with customer pre-calls, to confirm appointments/delivery details
- Familiarisation with the full range of Grant products and uses
- Liaise with sales for any opportunities to promote Grant product range to homeowners/installers
- Any other duties that may need to be carried out
Training Outcome
- Permanent role as a Customer Service Administrator
- Progress up to Team Lead
- Transfer to other internal teams
- A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- Essential - GCSE - Maths & English - C/4 or above
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: 8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am - 4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am - 6.00pm (8.30am - 5.00pm on Friday).
Expected Duration: 1 Year 3 Months
Training Provider: DERBY BUSINESS COLLEGE LIMITED