Introduction

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations.

About the Employer

Our company values, fit, fun, family and fearless is the foundation of the business and we live by them every day. Built on a strong passion for motor vehicles and an even stronger passion for excellent customer service, our aim at D. M. Keith is to be trusted and respected by everyone who encounters us for the lifetime of their motoring needs.

What You'll Do

This is an apprenticeship role.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

Interpreting customer concerns and comments and liaising with technicians
Booking / scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.

Training Outcome

Permanent role upon successful and satisfactory completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Attention to detail
Team working
Initiative
Patience
Logical

Qualifications

Essential - GCSE - Maths - 4
Essential - GCSE - English - 4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Days and times to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: ROBERT BOSCH LIMITED

1 D M Keith jobs in England & Wales