Service Advisor Apprenticeship - Suzuki- Bradford
D M Keith, Low Fold, Bradford
Service Advisor Apprenticeship - Suzuki- Bradford
£16,640 a year
D M Keith, Low Fold, Bradford
- Full time
- Permanent
- Apprenticeship programme
Posted 2 weeks ago, 8 Jul | Get your application in now before you miss out!
Closing date: 28-08-2026 (In 34 days)
Job ref: None
Location ref: Low Fold, Bradford
Full Job Description
Introduction
We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations.
About the Employer
Our company values, fit, fun, family and fearless is the foundation of the business and we live by them every day. Built on a strong passion for motor vehicles and an even stronger passion for excellent customer service, our aim at D. M. Keith is to be trusted and respected by everyone who encounters us for the lifetime of their motoring needs.What You'll Do
This is an apprenticeship role.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking / scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.
Training Outcome
Permanent role upon successful and satisfactory completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Attention to detail
- Team working
- Initiative
- Patience
- Logical
Qualifications
- Essential - GCSE - Maths - 4
- Essential - GCSE - English - 4
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Days and times to be confirmed.
Expected Duration: 1 Year 6 Months
Training Provider: ROBERT BOSCH LIMITED