Introduction

This is an exciting opportunity to gain a Business Admin Level 3 qualification as an Apprentice Office Assistant. You will support in tasks such as; taking telephone calls and booking in appointments.

About the Employer

Flood and fire damage restoration, as well as being trained in asbestos removal and leak detection. As a company we also deal with cleaning requests and clearances, particularly void clearances and end of tenancy clearances.

What You'll Do

Day-to-day responsibilities will include:

Answering incoming telephone calls dealing with customer enquiries professionally and compassionately.
Booking appointments for surveyors, technicians and restoration works.
Making initial contact calls to policyholders (PHs) to introduce our company, explain the restoration process and arrange appointments.
Liaising with loss adjusters, insurance companies, policyholders and contractors.
Preparing and sending reports, updates and correspondence to loss adjusters and insurers.
Maintaining accurate records using our job management systems.
Monitoring job progress and ensuring all documentation is up to date.
Supporting the wider administration team with general office duties.
Developing an understanding of insurance restoration processes and industry procedures.

Training Outcome

Potential to become a claims handler which would entail handling your own claims, running the diary.
There is also the potential for the right candidate to become an office manager

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative
Patience

Qualifications

Essential - GCSE - Maths & English - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday – Friday – 9am – 5pm with 30 minutes lunch break

Expected Duration: 1 Year 6 Months

Training Provider: DERBY BUSINESS COLLEGE LIMITED

1 Rainbow Restoration jobs in England & Wales